
Frequently Asked Questions
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How can I get in touch?
The team is available from Monday to Friday to assist and typically responds within 24–48 hours.
Hours of Operation:
- Mon – Fri: 9:00 AM – 5:00 PM
Email: Info@ivyandmaeve.com
Whatapp: +3164292824 - Mon – Fri: 9:00 AM – 5:00 PM
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Do You Offer Free Shipping?
Enjoy free shipping across the United States on all orders. Once your jewelry is shipped, a tracking number will be provided so you can follow its journey to your doorstep.
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Can I return if I don’t love it?
Jewelry can be returned within 14 days of delivery if it isn’t quite right. Just send an email, and the return process will be handled promptly.
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How Should I Care For My Jewelry?
To help your jewelry stay beautiful:
- Keep it away from water, lotions, and perfumes.
- Store pieces in a cool, dry place when not in use.
- Gently clean with a soft cloth to maintain shine.
For any questions about caring for your jewelry, you’re welcome to reach out.
- Keep it away from water, lotions, and perfumes.
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What payment methods you accept?
Payments are simple and secure. Accepted methods include Amex, Maestro, Visa, MasterCard, PayPal and Shop Pay.