FAQ
How can I get in touch?
- You can reach out at any time.
The team is available daily to assist and typically responds within 24–48 hours.
Hours of Operation:
- Mon – Fri: 9:00 AM – 5:00 PM
- Sat – Sun: 10:00 AM – 4:00 PM
📩 Email: info@ivyandmaeve.com
Whatapp: +31642922824
Do you offer free shipping?
- Enjoy free shipping across the USA on all orders. Once your jewelry is shipped, a tracking number will be provided so you can follow its journey to your doorstep.
Can I return if I don't love it?
Jewelry can be returned within 14 days of delivery if it isn’t quite right. Just send an email, and the return process will be handled promptly.
How should I care for my jewelry?
To help your jewelry stay beautiful:
- Keep it away from water, lotions, and perfumes.
- Store pieces in a cool, dry place when not in use.
- Gently clean with a soft cloth to maintain shine.
For any questions about caring for your jewelry, you’re welcome to reach out.
What payment methods do you accept?
Payments are simple and secure. Accepted methods include Amex, Maestro, Visa, MasterCard, PayPal, Apple Pay, Google Pay, and Shop Pay.